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Forum Discussion
How long does a refund take to process?
Hi, I was auto-charged for an annual dropbox subscription and have been notified by my bank that a refund is pending action by Dropbox. How long will the refund take to process?
Hi AhmadArif1994, thanks for messaging the Community!
Generally, refunds take 3-5 business days for them to get processed in the system and for the amount to return to your payment provider.
If you have any further queries, feel free to message back.
Walter
Dropbox Staff
Dropbox StaffHi there gabbalba03 - sorry to hear about this.
Can you please let me know your ticket ID so that I can look it up in our system too?
Also, are you getting a specific error when trying to reply to your ticket? If so, please send us a screenshot so that we can have a visual too.
As for the refund itself, have you reached out to your bank for more information perhaps?
hi! thanks for responding
here's my ticket number : 23057438
here's the error i get from email when i try to reply on that ticket
- Walter
Thanks for the updates gabbalba03
In that case, can I send you an email to have a further look internally at this point?
Yes ofcourse. This is the email i used to make the transaction :[removed per the Community's Guidelines]
- Walter
Thanks for the cooperation gabbalba03 - you've got
