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Forum Discussion

AhmadArif1994's avatar
AhmadArif1994
Explorer | Level 3
2 years ago

How long does a refund take to process?

Hi, I was auto-charged for an annual dropbox subscription and have been notified by my bank that a refund is pending action by Dropbox. How long will the refund take to process?
cancellations
FAQ
Refunds
  • Jay's avatar
    Jay
    2 years ago

    Hi AhmadArif1994, thanks for messaging the Community!

     

    Generally, refunds take 3-5 business days for them to get processed in the system and for the amount to return to your payment provider.

     

    If you have any further queries, feel free to message back.

gabbalba03's avatar
gabbalba03
Explorer | Level 3

Hi! so talked to a customer support last Dec. 9 to cancel my $200 plan. to sum it up, he agreed to do the refund and was told to wait for 3-5 business days for the process. it's already 5 business days and the refund is still not reflected on my account. i tried to reply to the ticket email but was not allowed to because my subscription is already cancelled and it says i can only reply to the ticket email if i'm a premium users.

anyone who deals or who've dealt with the same problem? were they able to resolute the problem?

 

Thanks for answering!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi there gabbalba03 - sorry to hear about this.

 

Can you please let me know your ticket ID so that I can look it up in our system too?

 

Also, are you getting a specific error when trying to reply to your ticket? If so, please send us a screenshot so that we can have a visual too.

 

As for the refund itself, have you reached out to your bank for more information perhaps? 

  • gabbalba03's avatar
    gabbalba03
    Explorer | Level 3
    2 years ago

    hi! thanks for responding

     

    here's my ticket number : 23057438

     

    here's the error i get from email when i try to reply on that ticket

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the updates gabbalba03 

       

      In that case, can I send you an email to have a further look internally at this point? 

      • gabbalba03's avatar
        gabbalba03
        Explorer | Level 3
        2 years ago

        Yes ofcourse. This is the email i used to make the transaction :[removed per the Community's Guidelines] 

  • gabbalba03's avatar
    gabbalba03
    Explorer | Level 3
    2 years ago
    I just called my bank as well. They told me that there was no record of crediting the refund amount from dropbox as of today

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