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Forum Discussion
How long does a refund take to process?
Hi, I was auto-charged for an annual dropbox subscription and have been notified by my bank that a refund is pending action by Dropbox. How long will the refund take to process?
Hi AhmadArif1994, thanks for messaging the Community!
Generally, refunds take 3-5 business days for them to get processed in the system and for the amount to return to your payment provider.
If you have any further queries, feel free to message back.
Rich
Super User II
Super User II
Nandhini Ganesan wrote:
It's been more than 20 days, I haven't gotten back my refund amount from dropbox.
What is your ticket number? A Dropboxer may be able to check on the status of your ticket.
22724348
- Megan
Dropbox Staff
Hey Nandhini Ganesan , thanks for the ticket number!
I've passed your comments to the agent working on your issue, and also increased the priority to "High".
Hold tight, and they'll get back to you, once they have further news. Thank you!
Hi there,
Thank you for your continued patience.
The refund was in a pending state up until the 05/10/23 , I can confirm the refund has now settled and should be with you within 3-5 working days.
I do apologise about the delay and any inconvenience caused by this.
If you need any further assistance please do not hesitate do not contact me .
Kind Regards
Chloe
This was the reply I got through my email this morning. But this is the second or third time receiving such an email mentioning "refund is settled and should be within 3-5 working days". I am really holding my patience to receive my amount of $119.88. Being a student, this amount is huge. My fingers crossed to receive my money back into my account. I appreciate the support here.- Hannah
Thanks for keeping us updated on your case, Nandhini Ganesan .
I would suggest keeping an eye on this and since you're already in contact with our specialists, if you still have an issue after 3-5 days, reply back to that ticket, to let them know.
