You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
How long does a refund take to process?
Hi, I was auto-charged for an annual dropbox subscription and have been notified by my bank that a refund is pending action by Dropbox. How long will the refund take to process?
Hi AhmadArif1994, thanks for messaging the Community!
Generally, refunds take 3-5 business days for them to get processed in the system and for the amount to return to your payment provider.
If you have any further queries, feel free to message back.
It's been more than 20 days, I haven't gotten back my refund amount from dropbox.
- Rich
Super User II
Nandhini Ganesan wrote:
It's been more than 20 days, I haven't gotten back my refund amount from dropbox.
What is your ticket number? A Dropboxer may be able to check on the status of your ticket.
22724348
- Megan
Dropbox Staff
Hey Nandhini Ganesan , thanks for the ticket number!
I've passed your comments to the agent working on your issue, and also increased the priority to "High".
Hold tight, and they'll get back to you, once they have further news. Thank you!
