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Forum Discussion

AhmadArif1994's avatar
AhmadArif1994
Explorer | Level 3
2 years ago

How long does a refund take to process?

Hi, I was auto-charged for an annual dropbox subscription and have been notified by my bank that a refund is pending action by Dropbox. How long will the refund take to process?
cancellations
FAQ
Refunds
  • Jay's avatar
    Jay
    2 years ago

    Hi AhmadArif1994, thanks for messaging the Community!

     

    Generally, refunds take 3-5 business days for them to get processed in the system and for the amount to return to your payment provider.

     

    If you have any further queries, feel free to message back.

Nandhini Ganesan 's avatar
Nandhini Ganesan
Explorer | Level 3
2 years ago

It's been more than 20 days, I haven't gotten back my refund amount from dropbox. 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    Nandhini Ganesan  wrote:

    It's been more than 20 days, I haven't gotten back my refund amount from dropbox. 

    What is your ticket number? A Dropboxer may be able to check on the status of your ticket.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Nandhini Ganesan , thanks for the ticket number! 

         

        I've passed your comments to the agent working on your issue, and also increased the priority to "High". 

         

        Hold tight, and they'll get back to you, once they have further news. Thank you!

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