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Forum Discussion
AhmadArif1994
2 years agoExplorer | Level 3
How long does a refund take to process?
Hi, I was auto-charged for an annual dropbox subscription and have been notified by my bank that a refund is pending action by Dropbox. How long will the refund take to process?
- 2 years ago
Hi AhmadArif1994, thanks for messaging the Community!
Generally, refunds take 3-5 business days for them to get processed in the system and for the amount to return to your payment provider.
If you have any further queries, feel free to message back.
Megan
Dropbox Staff
Hi Hpslider25 , welcome to our Community!
Generally, refunds take 3-5 business days for them to get processed in the system and for the amount to return to your payment provider.
If you have any other questions, let me know!
not-happy
2 years agoExplorer | Level 3
I have been waiting for 18 days for a refund DropBox initiated on 9/11/23. To this day it STILL shows as "pending" on the Dropbox website. My bank has no record of even an attempt to complete this transaction and no records of any errors. Seriously, what is going on?!
- Nancy2 years agoDropbox Staff
Thanks for bringing this to our attention, not-happy.
Do you have any ticket number from your convo with our support team, from when they approved your refund on the 09/11, so that I can take a look?
- not-happy2 years agoExplorer | Level 3
22677006, 22714587, 22714665, 22744052
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