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Forum Discussion

AhmadArif1994's avatar
AhmadArif1994
Explorer | Level 3
2 years ago

How long does a refund take to process?

Hi, I was auto-charged for an annual dropbox subscription and have been notified by my bank that a refund is pending action by Dropbox. How long will the refund take to process?
cancellations
FAQ
Refunds
  • Jay's avatar
    Jay
    2 years ago

    Hi AhmadArif1994, thanks for messaging the Community!

     

    Generally, refunds take 3-5 business days for them to get processed in the system and for the amount to return to your payment provider.

     

    If you have any further queries, feel free to message back.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Hpslider25  , welcome to our Community! 

 

Generally, refunds take 3-5 business days for them to get processed in the system and for the amount to return to your payment provider.

 

If you have any other questions, let me know! 

not-happy's avatar
not-happy
Explorer | Level 3
2 years ago

I have been waiting for 18 days for a refund DropBox initiated on 9/11/23. To this day it STILL shows as "pending" on the Dropbox website. My bank has no record of even an attempt to complete this transaction and no records of any errors.  Seriously, what is going on?!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for bringing this to our attention, not-happy. 

     

    Do you have any ticket number from your convo with our support team, from when they approved your refund on the 09/11, so that I can take a look?

    • not-happy's avatar
      not-happy
      Explorer | Level 3
      2 years ago

      22677006,  22714587,  22714665, 22744052

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for that, not-happy. From what I can see, one of your tickets has been forwarded to our specialists, so they'll contact you as soon as possible. 

         

        I've also left them an internal message for you.

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