You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Oyvind55's avatar
Oyvind55
New member | Level 2
3 years ago

How long are files stored after subscription has stopped?

Hi, the credit card I used expired in March, and I forgot to renew with Dropbox. So lots of dear old files are inaccessible. How long are files stored? May I regain them by reactivating the subscript...
Dropbox Backup
  • Rich's avatar
    Rich
    3 years ago
    Oyvind55 wrote:

    Hi, the credit card I used expired in March, and I forgot to renew with Dropbox. So lots of dear old files are inaccessible.

    When an account is downgraded due to the subscription expiring, Dropbox does not prevent you from accessing files. Your account would be downgraded to Basic and you may go over your storage quota as a result, but all of your files remain accessible. You just wouldn't be able to upload or change the content in your account until you're back below your quota.

     

    How long are files stored? May I regain them by reactivating the subscription

    The only time Dropbox would remove your files (and account) would be if you didn't access the account for more than a year. Otherwiser Dropbox doesn't remove your files (or your access to them).

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
Oyvind55 wrote:

Hi, the credit card I used expired in March, and I forgot to renew with Dropbox. So lots of dear old files are inaccessible.

When an account is downgraded due to the subscription expiring, Dropbox does not prevent you from accessing files. Your account would be downgraded to Basic and you may go over your storage quota as a result, but all of your files remain accessible. You just wouldn't be able to upload or change the content in your account until you're back below your quota.

 

How long are files stored? May I regain them by reactivating the subscription

The only time Dropbox would remove your files (and account) would be if you didn't access the account for more than a year. Otherwiser Dropbox doesn't remove your files (or your access to them).

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!