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KeenanWellar's avatar
KeenanWellar
Helpful | Level 5
9 months ago
Solved

How can I switch from a team account to an individual plan?

Is it just me, or are there so many barriers to moving from a 3-user account to a 1-user account that I just end up paying 3x more than what I should be paying becuase it is so impossible to understa...
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  • Rich's avatar
    Rich
    2 years ago
    Hello15 wrote:

    I want to share a folder with a client.  However, I do not want my client to see other clients' information (i.e., who else has access).  I sent out a link to each client.

    If you invited them to join a shared folder, then each member can see all other members. But if you only sent them a view-only shared link, then they can't see any information about others that may have access as well.

KeenanWellar's avatar
KeenanWellar
Helpful | Level 5
9 months ago
Like I said, this is incredibly hard and confusing. I would like 5TB for one user. I have wasted probably $1000 over the past three years on 3 users and 15TB because it's so impossible to figure this out and the scary messages of what will happen with a "downgrade" is so dissuasive that your customers become paralyzed.
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
9 months ago

We appreciate the feedback on this matter. Currently, there isn't a personal plan for a single user with 5 TB of quota.

 

If you have any further queries, feel free to message back.

  • KeenanWellar's avatar
    KeenanWellar
    Helpful | Level 5
    9 months ago
    And on it goes...flexible digital storage solutions from 1997 👎
  • KeenanWellar's avatar
    KeenanWellar
    Helpful | Level 5
    9 months ago

    So, I tried to play along with all of this, and here is what is happening: I was already overpaying $900 for $300 of service (three users and 15TB when I need only one users and 5TB) because you don't offer a way to go down to one user without cancelling. I tried to understand (because you'd think there must be a way) to make this happen. I could not understand it so got forced into another year (in June). So I got back at it trying to figure it out in August. I try following all of the instructions and decide to trust in Dropbox when they say to cancel what I have and I can "downgrade" to an individual plan. But now I find out that this means I have kissed away the $900 and now I have to pay at least another $300, just to have one user and 3TB?!? Do I have that right?!?

    • KeenanWellar's avatar
      KeenanWellar
      Helpful | Level 5
      9 months ago

      OK, this has been a really weird journey, but ultimately, it seems like I will be getting a pro-rated refund for the previous plan, and I am now on the Essentials plan. So I guess, case closed!

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Is it just me, or are there so many barriers to moving from a 3-user account to a 1-user account that I just end up paying 3x more than what I should be paying becuase it is so impossible to understand the process even after being dircted to read page after page of information that doesn't actually explain how to do it other than cancelling the plan completely and then trying to figure out what is needed to replace it?!? Why can't I just check a box for 1 user and the amount of storage I want?

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We appreciate the feedback on this matter. Currently, there isn't a personal plan for a single user with 5 TB of quota.

\n

 

\n

If you have any further queries, feel free to message back.

","body@stringLength":"207","rawBody":"

We appreciate the feedback on this matter. Currently, there isn't a personal plan for a single user with 5 TB of quota.

\n

 

\n

If you have any further queries, feel free to message back.

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I would like 5TB for one user. I have wasted probably $1000 over the past three years on 3 users and 15TB because it's so impossible to figure this out and the scary messages of what will happen with a \"downgrade\" is so dissuasive that your customers become paralyzed.","body@stringLength":"320","rawBody":"Like I said, this is incredibly hard and confusing. I would like 5TB for one user. 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So, I tried to play along with all of this, and here is what is happening: I was already overpaying $900 for $300 of service (three users and 15TB when I need only one users and 5TB) because you don't offer a way to go down to one user without cancelling. I tried to understand (because you'd think there must be a way) to make this happen. I could not understand it so got forced into another year (in June). So I got back at it trying to figure it out in August. I try following all of the instructions and decide to trust in Dropbox when they say to cancel what I have and I can \"downgrade\" to an individual plan. But now I find out that this means I have kissed away the $900 and now I have to pay at least another $300, just to have one user and 3TB?!? Do I have that right?!?

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OK, this has been a really weird journey, but ultimately, it seems like I will be getting a pro-rated refund for the previous plan, and I am now on the Essentials plan. So I guess, case closed!

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