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JGAV's avatar
JGAV
Explorer | Level 3
7 months ago

How can I make sure my Dropbox trial is cancelled?

Allen, Dropbox zegt dat ik een proefabonnement heb genomen. Daar weet ik niets van en om dat ongedaan te maken is onmogelijk. Wie weer de oplossing?
cancellations
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JGAV's avatar
JGAV
Explorer | Level 3
7 months ago
Dear Nancy, Walter and/or Roga, we had contact about the claim of Dropbix that I would or should have a so called trial subscription. In my opinion this is not correct because as far as I know I've never activate a trial subscription and I don't see that subscription in my FREE BASIC ACCOUNT.
So that, in my opinion, I may conclude that the only subscription I have is the FREE BASIC SUBSCRIPTION.
Can you conform this, please, because this is the only way I can get an answer on my question.
One way or an other way, I am not able to contact Dropbox on an other way than like this way.
The reason that, in my opinion, I don't have a trial subscription, is simply that I can't afford it fibancially.
Kind regards for your reaction.
Joop Veeninga
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Thanks for the nudge on this JGAV 

     

    I sent you an email to investigate further yesterday. Did you not receive my email?

     

    As for your current subscription, if you see that you're on the Basic plan on your account's settings online, then you don't need to worry about any trial as this subscription is free. 

  • JGAV's avatar
    JGAV
    Explorer | Level 3
    7 months ago

    Beste Nancy, 
    Graag gedaan en nogmaals dank voor uw hulp. 
    Ik ga ervan dat ook de trial subscription wordt genoteerd als dat aangeklikt zou zijn. 
    Groet, Joop [removed per Community Guidelines]

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