We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

JGAV's avatar
JGAV
Explorer | Level 3
7 months ago

How can I make sure my Dropbox trial is cancelled?

Allen, Dropbox zegt dat ik een proefabonnement heb genomen. Daar weet ik niets van en om dat ongedaan te maken is onmogelijk. Wie weer de oplossing?
cancellations
Plans
JGAV's avatar
JGAV
Explorer | Level 3

Dear Nancy, that is just the problem. 
I've received an email that suggest that I have asked for a trial subscription, ans in my opinion, I did not, but the answer I get is to go to Google Play Store to undo the trial subscription. But when I look to my account, I can only see my free account and nothing else, so I think that I've received a suggestion that I have a trial subscription. But I can't find that. Where I am afraid of is, that I will be too late with deleten the so called trial subscription and I can't pay for any other subscription. 
I also can't get any further with my steps to do anything to delete the trial subscription. 
I hope you can help me by looking at my account, I asume that a trial subscription should be visible on my account. I hope you can help with this breathtaking situation. Kind regards, Joop [removed per Community Guidelines].

JGAV's avatar
JGAV
Explorer | Level 3
7 months ago
Dear Nancy, thank you for sending these links. But as far as I know, I don't have a Google Play Account and ig I do have I don't know how to do so. I am 76 years old and I don't understand these things.
The only thing I want is to read that I don't have registered a trial subscription, so I can errase Dropbox from my mobile Phone.
I'm afraid (scared) that I get in trouwde by not paying for something Dropbox claims that I have taken.
I can send you a screenshot of my account, on which you can see what I have on/in Dropbox, but I don't know if a trial subscription is registered also on that place.
Can you tell me how I can send you a screenshot please.
Kind regards, Joop Veeninga
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hey JGAV - sorry to jump in here, but I wanted to mention that you can send us a screenshot through the camera icon (insert photo option) within your reply's box.

     

    Also, you didn't clarify, what is your plan tab showing at the moment? 

    • JGAV's avatar
      JGAV
      Explorer | Level 3
      7 months ago

      Beste Walter, uw vorige bericht gezien en gelezen, maar een mogelijkheid om een screenshot te plakken zit er niet bij. En ik zou het echt zeer op prijs stellen om deze hele affaire per email af te wikkelen, dan kan ik ook mijn screenshot toevoegen. Graag ontvang ik per email een reactie waarop ik peremail kan reageren. Dank voor uw medewerking, zeer gewaardeerd.
      Met vriendelijke groet,
      Joop

      [personal information removed per the Community's Guidelines]

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        Sure thing JGAV - you've got :envelope: 

         

        Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

         

        --- 

         

        Natuurlijk JGAV - je hebt :envelope:

         

        Wanneer je de kans krijgt, kijk dan eens in je inbox, dan gaan we verder met je bericht.

         

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!