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Dropbox Staff

8 years ago

Solved

Dropbox deleted all my files!

No, we didn’t. Now that the clickbait worked, let’s get into the meat of the article. I know there’s a lot of frustration about how ‘Dropbox deleted all my files’. I accept it’s hard to l...

Rich

Super User II

2 years ago

@Dark Vader wrote:

I do not see the option when I click on the upgrade plan inside Dropbox web portal.

How did you originally subscribe to Dropbox? Was it through the Dropbox website or through a mobile device (Apple App or Google Play stores)?

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Hi,

I am on the essentials plan and would like to change to the family plan.

I do not see the option when I click on the upgrade plan inside Dropbox web portal.

How do I change the plan to family plan?

","kudosSumWeight":1,"postTime":"2023-12-07T05:29:56.001-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Dropbox Family","text":"Dropbox Family","time":"2022-04-11T18:30:47.482-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Plans","text":"Plans","time":"2018-07-19T04:58:12.082-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:735277_3"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2617},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hi,

I am on the essentials plan and would like to change to the family plan.

I do not see the option when I click on the upgrade plan inside Dropbox web portal.

How do I change the plan to family plan?

"},"Conversation:conversation:735277":{"__typename":"Conversation","id":"conversation:735277","solved":false,"topic":{"__ref":"ForumTopicMessage:message:735277"},"lastPostingActivityTime":"2024-05-26T09:08:22.993-07:00","lastPostTime":"2024-05-26T09:08:22.993-07:00","unreadReplyCount":19,"isSubscribed":false},"ModerationData:moderation_data:735277":{"__typename":"ModerationData","id":"moderation_data:735277","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:735277_3":{"__typename":"Revision","id":"revision:735277_3","lastEditTime":"2023-12-07T08:48:53.164-08:00"},"ForumReplyMessage:message:735285":{"__typename":"ForumReplyMessage","id":"message:735285","conversation":{"__ref":"Conversation:conversation:735277"},"author":{"__ref":"User:user:1850"},"revisionNum":2,"uid":735285,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"subject":"Re: How can I change my plan from Dropbox Essentials to Family?","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:735285"},"parent":{"__ref":"ForumTopicMessage:message:735277"},"body":"

\n
\n @Dark Vader wrote: \n
\n
I do not see the option when I click on the upgrade plan inside Dropbox web portal.
\n
\n

How did you originally subscribe to Dropbox? Was it through the Dropbox website or through a mobile device (Apple App or Google Play stores)?

","body@stringLength":"738","rawBody":"

\n
\n @Dark Vader wrote: \n
\n
I do not see the option when I click on the upgrade plan inside Dropbox web portal.
\n
\n

How did you originally subscribe to Dropbox? Was it through the Dropbox website or through a mobile device (Apple App or Google Play stores)?

","kudosSumWeight":0,"repliesCount":18,"postTime":"2023-12-07T05:42:57.612-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:735285_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1691},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHw1MjoxfGludCw3MzUyODcsNzM1Mjg3","node":{"__ref":"ForumReplyMessage:message:735287"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1743510215538":{"__typename":"CachedAsset","id":"theme:customTheme1-1743510215538","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Dropbox website.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"18","kudosSumWeight":0,"postTime":"2023-12-07T05:44:17.089-08:00","lastPublishTime":"2023-12-07T08:48:18.958-08:00","metrics":{"__typename":"MessageMetrics","views":1690},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:735277/message:735287","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDczNTM1OCw3MzUzNTg","node":{"__ref":"ForumReplyMessage:message:735358"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"23","rawBody":"

Dropbox website.

Hey Dark Vader, can you change your plan to Dropbox Family through this page?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"79","kudosSumWeight":0,"postTime":"2023-12-07T08:50:09.624-08:00","lastPublishTime":"2023-12-07T08:50:26.240-08:00","metrics":{"__typename":"MessageMetrics","views":1642},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:735277/message:735358","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDczNTM4OSw3MzUzODk","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDczNTM4OSw3MzUzODk","node":{"__ref":"ForumReplyMessage:message:735389"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"420","rawBody":"

Hey , can you change your plan to Dropbox Family through this page?

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:735358_2"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:735389":{"__typename":"ModerationData","id":"moderation_data:735389","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:735389":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1778084"},"id":"message:735389","revisionNum":1,"uid":735389,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:735358"},"conversation":{"__ref":"Conversation:conversation:735277"},"subject":"Re: How can I change my plan from Dropbox Essentials to Family?","moderationData":{"__ref":"ModerationData:moderation_data:735389"},"body":"Nope, the Family option is not 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