We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

nishantpanicker28's avatar
nishantpanicker28
Explorer | Level 4
11 months ago

Family room not working - out of storage error when invited

I am a Basic plan member who was invited to be a part of a Family plan - I joined once but got a storage error. When removed and reinvited, whenever I click on the invite link, however, I get an erro...
Dropbox Family
Plans
Storage space
  • Megan's avatar
    Megan
    11 months ago

    Hi nishantpanicker28, how are you today? 

     

    Based on the info you provided, it looks like someone invited you to a shared folder, not a Family account. 

     

    You can send them these steps, and ask them to invite you to the Family account. 

     

    I hope this helps!

nishantpanicker28's avatar
nishantpanicker28
Explorer | Level 4

This is what I was sent - I think you may be right, this doesn't specifically say anything about a Family account.. How can the Family manager add me to the Family account?

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hi nishantpanicker28, how are you today? 

 

Based on the info you provided, it looks like someone invited you to a shared folder, not a Family account. 

 

You can send them these steps, and ask them to invite you to the Family account. 

 

I hope this helps!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!