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Forum Discussion
Family Plan Invite: 'An error occurred'
Greetings, all! I've been through the community posts, Googled, searched Reddit, etc....no luck so far on this one. I've received an invite to a Dropbox Family Plan, but when I try to accept the invi...
UPDATE: my problem has been resolved. Unfortunately, I don't know how, nor the root cause. It got addressed by somebody at Dropbox through a service ticket raised by my Family Manager. They didn't specify what the problem was, only said that it was fixed and asked us to re-test. It worked, so I'm closing this.....but I know that's not very satisfactory for other people facing the same issue. The best I can tell you is to have your Family Manager raise a ticket!
Hi,
I'm having this same problem with an invitee to my family plan - email [removed as per Community Guidelines]
Can you help?
Nancy
Dropbox Staff
Dropbox StaffHi leadorfn2, and thanks for posting here.
Please note that we don’t have any account visibility on the forum.
Is this user that you mention on an in-app subscription perhaps, or do they have any other add-ons activated on their Dropbox account?
Also, if there’s any chance you’ve already opened a support ticket, please send me your ticket number here.
Thanks!
