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Forum Discussion

OTFM-BC's avatar
OTFM-BC
Helpful | Level 6
3 years ago

Family Plan Invite: 'An error occurred'

Greetings, all! I've been through the community posts, Googled, searched Reddit, etc....no luck so far on this one. I've received an invite to a Dropbox Family Plan, but when I try to accept the invi...
Dropbox Family
Onboarding
  • OTFM-BC's avatar
    OTFM-BC
    3 years ago

    UPDATE: my problem has been resolved. Unfortunately, I don't know how, nor the root cause. It got addressed by somebody at Dropbox through a service ticket raised by my Family Manager. They didn't specify what the problem was, only said that it was fixed and asked us to re-test. It worked, so I'm closing this.....but I know that's not very satisfactory for other people facing the same issue. The best I can tell you is to have your Family Manager raise a ticket!

MichP's avatar
MichP
Explorer | Level 3

I am having the same issue, i've logged out of all other account, even tried to delete the account I set up to accept the invite to Family plan. I can't find where to get actual help from Dropbox support????

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Sorry to see you're having this issue, MichP.

 

Is it possible for the Family Manager to delete their invite and re-invite you, to see if that helps?

 

If not, let us know and we'll happily send you an email, so we can look into what's wrong on the backend.

  • MichP's avatar
    MichP
    Explorer | Level 3
    3 years ago

    Thanks Hannah for your reply. I was re sent the invite to join and that's fixed it. thanks. 🙂

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