We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
OTFM-BC
3 years agoHelpful | Level 6
Family Plan Invite: 'An error occurred'
Greetings, all! I've been through the community posts, Googled, searched Reddit, etc....no luck so far on this one. I've received an invite to a Dropbox Family Plan, but when I try to accept the invi...
- 3 years ago
UPDATE: my problem has been resolved. Unfortunately, I don't know how, nor the root cause. It got addressed by somebody at Dropbox through a service ticket raised by my Family Manager. They didn't specify what the problem was, only said that it was fixed and asked us to re-test. It worked, so I'm closing this.....but I know that's not very satisfactory for other people facing the same issue. The best I can tell you is to have your Family Manager raise a ticket!
Hannah
Dropbox Staff
Hey OTFM-BC, thanks for bringing this to our attention.
Can I email you, so we can look into this internally perhaps?
Thanks.
OTFM-BC
3 years agoHelpful | Level 6
Yes, of course! I've tried a few more ideas since posting, and I'm still getting the same error. I'm assuming you can message me directly via my profile, but please reply here if not. Thanks!
- Walter3 years agoDropbox Staff
Hey OTFM-BC, sorry to jump in here, but have you asked your family manager to delete the invite and re-add you to the family account anew?
If you did and still get the same error, please send us a screenshot so that we can have a visual too.
- OTFM-BC3 years agoHelpful | Level 6
You're *completely* welcome to jump in here! But yes, we did delete the invite and recreate it - at least once. And for the second one, I logged off Dropbox completely, cleared cookies and cache, then launched the tab with the invite URL directly from the email, so the login and cookies would be fresh. No joy.
Screenshot attached this time, annotations mine.
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!