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Forum Discussion
Family Plan Invite: 'An error occurred'
Greetings, all! I've been through the community posts, Googled, searched Reddit, etc....no luck so far on this one. I've received an invite to a Dropbox Family Plan, but when I try to accept the invi...
UPDATE: my problem has been resolved. Unfortunately, I don't know how, nor the root cause. It got addressed by somebody at Dropbox through a service ticket raised by my Family Manager. They didn't specify what the problem was, only said that it was fixed and asked us to re-test. It worked, so I'm closing this.....but I know that's not very satisfactory for other people facing the same issue. The best I can tell you is to have your Family Manager raise a ticket!
Hannah
Dropbox Staff
Dropbox StaffHey OTFM-BC, thanks for bringing this to our attention.
Can I email you, so we can look into this internally perhaps?
Thanks.
Yes, of course! I've tried a few more ideas since posting, and I'm still getting the same error. I'm assuming you can message me directly via my profile, but please reply here if not. Thanks!
- Walter
Hey OTFM-BC, sorry to jump in here, but have you asked your family manager to delete the invite and re-add you to the family account anew?
If you did and still get the same error, please send us a screenshot so that we can have a visual too.
You're *completely* welcome to jump in here! But yes, we did delete the invite and recreate it - at least once. And for the second one, I logged off Dropbox completely, cleared cookies and cache, then launched the tab with the invite URL directly from the email, so the login and cookies would be fresh. No joy.
Screenshot attached this time, annotations mine.
Hi,
I'm having this same problem with an invitee to my family plan - email [removed as per Community Guidelines]
Can you help?- Nancy
Hi leadorfn2, and thanks for posting here.
Please note that we don’t have any account visibility on the forum.
Is this user that you mention on an in-app subscription perhaps, or do they have any other add-ons activated on their Dropbox account?
Also, if there’s any chance you’ve already opened a support ticket, please send me your ticket number here.
Thanks!
