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Forum Discussion

legoon1's avatar
legoon1
Helpful | Level 6
4 years ago

Error Upgrading to Family Plan

My wife and I each had individual plans that expired yesterday and the family plan makes more sense for our use.  I've tried to sign up for the family plan but each time, when I put in my log in to s...
Dropbox Family
Plans
  • legoon1's avatar
    legoon1
    4 years ago
    I was able to sign up yesterday. I received an email from Dropbox yesterday that my files would no longer sync and to select a plan and the family plan was finally an option.
Mark's avatar
Mark
Icon for Super User II rankSuper User II

Can you try clearing your cache and cookies etc. to see if that helps?

legoon1's avatar
legoon1
Helpful | Level 6
4 years ago

Yes, I tried that along with trying on three different browsers and a Chrome incognito window too.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Do you get any different results if you try to upgrade from this page directly legoon1? 
    • legoon1's avatar
      legoon1
      Helpful | Level 6
      4 years ago
      Just tried and same issue. Error 404 page
      • legoon1's avatar
        legoon1
        Helpful | Level 6
        4 years ago
        Yes. All updated and I’ve tried in safari, Firefox and chrome.

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