We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

legoon1's avatar
legoon1
Helpful | Level 6
4 years ago

Error Upgrading to Family Plan

My wife and I each had individual plans that expired yesterday and the family plan makes more sense for our use.  I've tried to sign up for the family plan but each time, when I put in my log in to s...
Dropbox Family
Plans and upgrades
  • legoon1's avatar
    legoon1
    4 years ago
    I was able to sign up yesterday. I received an email from Dropbox yesterday that my files would no longer sync and to select a plan and the family plan was finally an option.
Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 years ago

Can you try clearing your cache and cookies etc. to see if that helps?

  • legoon1's avatar
    legoon1
    Helpful | Level 6
    4 years ago

    Yes, I tried that along with trying on three different browsers and a Chrome incognito window too.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      Do you get any different results if you try to upgrade from this page directly legoon1? 
      • legoon1's avatar
        legoon1
        Helpful | Level 6
        4 years ago
        Just tried and same issue. Error 404 page

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!