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Mooregy's avatar
Mooregy
New member | Level 2
10 months ago

Dropbox premium account with inactive email address

Hi there, I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, and I no longer...
cancellations
Refunds
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hi Mooregy, thanks for bringing this to our attention.

 

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
 

Keep me updated with any progress!

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