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Forum Discussion

Locura53's avatar
Locura53
Explorer | Level 3
3 years ago

Dropbox Plus subscription does not show up on Google Play.

Hello, Dropbox Forums. I recently began a 30-day free trial of Dropbox Plus, but when searching for a means to cancel just in case, Google Play gave me a strange result.  When following the typic...
cancellations
Dropbox Plus
Plans
Locura53's avatar
Locura53
Explorer | Level 3

Hannah,

 

Indeed, I went to the "Manage your subscription" tab in the Dropbox Android app to then reach the cancellation page.

 

Thanks for replying,

Locura

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey Locura53, sorry to jump in, but could you let us know what exactly is reported in your account's plan tab?

  • Locura53's avatar
    Locura53
    Explorer | Level 3
    3 years ago

    Hello,

     

    My plan reads Dropbox Basic, but above it says:

    Dropbox Plus trial

    Your free trial of Dropbox Plus will end on May 31, 2022. If you don’t cancel your free trial by then, you will be billed for your Dropbox Plus subscription.

    Does this entail that the trial is set to end on the 31st, or is it still set to bill me?
    Whatever can be done would be appreciated.
     
    Thanks,
    Locura
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi Locura53, happy Friday! 

       

      Would it be okay for me to reach out to you via email, in order for us to take a closer look into this? 

       

      Keep me posted! 

      • Locura53's avatar
        Locura53
        Explorer | Level 3
        3 years ago

        Hello,

        I honestly gave up on this out of frustration back then, but I unfortunately realize the payments don't go away with it. I'm more than willing to reach out via e-mail now, if someone is still able to reach me after all this time.

         

        Thanks,

        Locura

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