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Forum Discussion
Deleting my Business trial. How to know if it was successful?
I started a free trial for Dropbox business, and realized I had started the wrong account. I have tried to delete it so that I am not charged the large fee, but am unsure if I have been successful. I cannot find any support contact information to ensure I canceled correctly, and my PayPal account is still linked to my account. It will not allow me to delete my PayPal account. On my profile it states that I only have a basic plan, but I continue to receive emails regarding the business account, and want to ensure, before I am charged that my business account was successfully deactivated. Thank you.
mlkaetz
- Megan
Dropbox Staff
Hey mlkaetz, let's jump right into this!
The fact that you see "Basic" as your subscription is a good sign. It means the account has been downgraded.
However, you mentioned that you keep receiving emails about the Business trial, right? Do you receive these emails in the same email address as shown in your account's settings online?
Let me know more, and we'll take it from there!
Yes, same email
