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Forum Discussion
Complicated Account Question
I had my own Dropbox professional account. I was then added to another law firm's Dropbox account - a Standard account. I received my refund from Dropbox since I paid for the Standard account annua...
TechChallengedLawyer wrote:
This is very complicated because I also used Dropbox Fax and Dropbox Sign and those are associated with the account that is now with this other firm. I'm not sure what to do.
If it were me, I'd have them convert my account back to an individual account and then re-join their team account with a different email address.
Can I remove myself from the other firm's account to take back my account?
You can't remove yourself from their team. The only way to leave the team and keep your account is to have the team admin convert your account back to an individual account. Again, should they just remove you from the team your account would be deleted and they would need to restore it. I reiterate that because we've seen many people lose their account because they didn't know the process.
Ask the team admin to convert your account back to an individual account and provide them with the following link:
Once converted, you'll no longer be a member of their team and you'll be able to upgrade your account to your own Business team account. If you still need access to files from the other company, ask them to invite a different email address to join their team.
Can I remove myself from the other firm's account to take back my account? And then use my personal email to be added back to the other firm's account?
Rich
Super User II
Super User IITechChallengedLawyer wrote:This is very complicated because I also used Dropbox Fax and Dropbox Sign and those are associated with the account that is now with this other firm. I'm not sure what to do.
If it were me, I'd have them convert my account back to an individual account and then re-join their team account with a different email address.
Can I remove myself from the other firm's account to take back my account?
You can't remove yourself from their team. The only way to leave the team and keep your account is to have the team admin convert your account back to an individual account. Again, should they just remove you from the team your account would be deleted and they would need to restore it. I reiterate that because we've seen many people lose their account because they didn't know the process.
Ask the team admin to convert your account back to an individual account and provide them with the following link:
Once converted, you'll no longer be a member of their team and you'll be able to upgrade your account to your own Business team account. If you still need access to files from the other company, ask them to invite a different email address to join their team.
Thank you so much for your help! I never would have figured that out.
