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James20241's avatar
James20241
New member | Level 2
7 months ago

Charged without an active account - how can I get a refund?

I was charged to a yearly subscription to Dropbox even though I havnt had an active account with them for four years Any help with going about getting refund
cancellations
Refunds
maher1982's avatar
maher1982
Icon for Super User rankSuper User
7 months ago

Hi, I suggest you contact Dropbox Support directly and explain the situation to them. Visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for billing issues: https://www.dropbox.com/support/billing-issues

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