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Forum Discussion

Frances11's avatar
Frances11
New member | Level 2
7 years ago

Can't update credit card details on the site

trying to change credit card on file---HOW???  
Payments
  • Elixir's avatar
    Elixir
    7 years ago

    Hi Frances11, are you trying to change your Dropbox payment information? Then follow these steps:

     

    1. Sign in to dropbox.com.
    2. Click the avatar at the top of any page.
    3. Click Settings.
    4. Click Billing.
    5. Click Update on the Payment method tab.
    6. Select your new payment method and enter the requested information.

    Note: If your payment method is Mobile, you won't be able to change it using the instructions above. Visit the Apple App Store or Google Play Store to manage your subscription. 

     

    More info: https://www.dropbox.com/help/billing/change-information

     

IanHaldimann's avatar
IanHaldimann
Explorer | Level 4
I go to settings and there is no billing link to click.
DruidUser's avatar
DruidUser
New member | Level 2
6 years ago

Me too Ian!

 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    6 years ago

    Click the Billing tab at top of the page. If you don't have a Billing tab then you're either not on a paid subscription, or you started your subscription through the Apple or Google Play stores, in which case you need to contact them.

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