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Forum Discussion
Can't update credit card details on the site
trying to change credit card on file---HOW???
Hi Frances11, are you trying to change your Dropbox payment information? Then follow these steps:
- Sign in to dropbox.com.
- Click the avatar at the top of any page.
- Click Settings.
- Click Billing.
- Click Update on the Payment method tab.
- Select your new payment method and enter the requested information.
Note: If your payment method is Mobile, you won't be able to change it using the instructions above. Visit the Apple App Store or Google Play Store to manage your subscription.
More info: https://www.dropbox.com/help/billing/change-information
I go to settings and there is no billing link to click.
Me too Ian!
- Rich
Super User II
Click the Billing tab at top of the page. If you don't have a Billing tab then you're either not on a paid subscription, or you started your subscription through the Apple or Google Play stores, in which case you need to contact them.
- I have no Billing link to click
- Lusil
Dropbox Staff
Hey Rebecca Phillips, thanks for nudging us on this thread!
If you don't see a Billing tab, could it be that you're on a Basic (free) account? You can check this by going to your Plan tab.
Let me know what you find - thanks!
I have no billing tab in order to update my credit card. I am a paid user since I just received a credit card charge from Dropbox.com (which helped me realize I no longer use that credit card and have to change it). I did not sign up through Apple as I don't have an Apple account. How do I change this credit card??
