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Forum Discussion

Frances11's avatar
Frances11
New member | Level 2
7 years ago

Can't update credit card details on the site

trying to change credit card on file---HOW???  
Payments
  • Elixir's avatar
    Elixir
    7 years ago

    Hi Frances11, are you trying to change your Dropbox payment information? Then follow these steps:

     

    1. Sign in to dropbox.com.
    2. Click the avatar at the top of any page.
    3. Click Settings.
    4. Click Billing.
    5. Click Update on the Payment method tab.
    6. Select your new payment method and enter the requested information.

    Note: If your payment method is Mobile, you won't be able to change it using the instructions above. Visit the Apple App Store or Google Play Store to manage your subscription. 

     

    More info: https://www.dropbox.com/help/billing/change-information

     

Elixir's avatar
Elixir
Star | Level 19
7 years ago

Hi Frances11, are you trying to change your Dropbox payment information? Then follow these steps:

 

  1. Sign in to dropbox.com.
  2. Click the avatar at the top of any page.
  3. Click Settings.
  4. Click Billing.
  5. Click Update on the Payment method tab.
  6. Select your new payment method and enter the requested information.

Note: If your payment method is Mobile, you won't be able to change it using the instructions above. Visit the Apple App Store or Google Play Store to manage your subscription. 

 

More info: https://www.dropbox.com/help/billing/change-information

 

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hi Frances11, thanks for checking in with us on the Forum, & welcome! ⛵
     
    I just wanted to follow up on this & see how Elixir's suggestion worked out for you. Were you able to resolve your concern in the end?
     
    Feel free to keep us updated on the matter here or if you have any further questions, & we’ll make sure to get back to you here as soon as possible. Thanks in advance & have a great week ahead! :upside_down:
    • hjn157's avatar
      hjn157
      Helpful | Level 6
      7 years ago

      I set up a drop box account through my apple account (mobile).  I would like to change my payment method to a business credit card not associated with my apple account.  Is this possible?

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Hi hjn157!
         
        I’d kindly recommend contacting Apple Support from more info on the matter, since you mention that:
         
        hjn157 wrote:

        I set up a drop box account through my apple account (mobile).  

        If you have any other questions, just give us a shout. Have a great day ahead! :slight_smile:

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