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Forum Discussion

BeckyBec's avatar
BeckyBec
New member | Level 2
14 days ago

Can I get a refund for my Dropbox plan?

I know Dropbox has no refund policy, but since I've been billed annually for my Dropbox subscription for many years, it was just renewed less than a month ago and I now need to cancel. Financially I'...
cancellations
FAQ
Refunds
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
14 days ago

Hi BeckyBec, thanks for bringing this to our attention.

 

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

 

Once you get a ticket ID from the automated response sent via email in a few minutes, please let me know the number here so I can locate it in our system.

  • BeckyBec's avatar
    BeckyBec
    New member | Level 2
    14 days ago

    Ticket #24436031

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      14 days ago

      Thanks for the ticket number, BeckyBec. I can see our support team has replied back to your email, so please take the time to check their response, when possible.

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