We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Noah Spurrier's avatar
Noah Spurrier
Explorer | Level 3
4 years ago

Can I downgrade my account and keep my bonus space?

I have a "Dropbox Basic" account with bonus space "Granted by Dropboxer". I want to upgrade my account to "Business". If I ever decide to not renew my "Business" account and downgrade back to a "Basi...
cancellations
Dropbox Basic
Plans
Referrals
Storage space
emmasb's avatar
emmasb
New member | Level 2
I accumulated max referral space when I first got Dropbox. Recently I was out of space so I trialled the upgrade to Dropbox plus, and subsequently paid for 1 month after the trial expired. I’ve now sorted my stored items and want to remove plus but when I go to click remove Dropbox tells me I will only have the basic 2GB of space. I definitely had more than that before. How can I go back to the space I had? I don’t necessarily want to delete any more files. Or am I stuck with plus now?
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago
Hi emmasb, welcome to our Community! 

I've merged you into this thread since the OP has a similar concern to what you had. 

Feel free to take a look at what has been suggested so far, and let me know if you have any questions. 

Cheers!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions