Adding extra space to a professional account without upgrading to business
I am currently a professional account holder with 3TB of storage space, I am 500GB away from running out of space. As a creative I work with large file sizes and I was looking to upgrade to get a few...
Two questions on the matter ... 1) In my panel - as of today 17 August 2022 - I still do not see the possibility of subscribing to the additional space: will the option be activated in the future? 2) I am paying for my plan through Apple: does this make it impossible to subscribe to the additional space? Thanks in advance for the answers!
1) In my panel - as of today 17 August 2022 - I still do not see the possibility of subscribing to the additional space: will the option be activated in the future?
If it hasn't yet been rolled out to everyone, it likely will in the future.
2) I am paying for my plan through Apple: does this make it impossible to subscribe to the additional space?
That's likely why you can't yet see it, assuming it has rolled out to everyone. Such options usually aren't available through in-app purchases. If that's indeed the case, you would need to cancel your subscription through Apple, wait for your account to downgrade back to Basic (at the end of your billing period) and then re-upgrade through the Dropbox website. You should then see the option available, again assuming that it has already rolled out to everyone. I don't know that part for certain.
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As a creative I work with large file sizes and I was looking to upgrade to get a few...","body@stringLength":"1738","rawBody":"
I am currently a professional account holder with 3TB of storage space, I am 500GB away from running out of space. As a creative I work with large file sizes and I was looking to upgrade to get a few more TB of storage.
My only option is to upgrade to a Business Account, which would be fine, however you need to have a minimum of 3 licences which makes it very expensive for 2 extra TB which the Standard packages offers, I use the dropbox transfer tool almost every day so ideally I would be on the Advanced plan so I have have the same transfer limit of 100GB transfer limit which I get with Professional.
Currently I pay around £15 per month for my package, currently if I want 2TB extra I would need to pay £30 per month and get less services than I do now or £45 per month to get what I really need. which is an increase of £30 per month which is excessive.
Why doesn't Dropbox allow to increase storage space without needing to but licences which are not needed.
As a long term customer of over 10 years who uses the service every day I am getting to a point where will need to make a decision to leave Dropbox and go to an alternative provider of which there are many to to choose from.
For example: - IDrive offer 10TB for $3.98 a month pCloud offer 10TB for $3.95 a month
\n
I need to do more research on this but Apple, Google and probably Amazon will offer similar services, the only thing stopping me at the moment is the hassle of transfering all my data across. But I will do it if needed.
Please Dropbox you are currently alienating what will be a big proportion of your loyal customer base.
\n
Sort it out!
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1) In my panel - as of today 17 August 2022 - I still do not see the possibility of subscribing to the additional space: will the option be activated in the future?
\n
\n
If it hasn't yet been rolled out to everyone, it likely will in the future.
\n
\n
2) I am paying for my plan through Apple: does this make it impossible to subscribe to the additional space?
\n
That's likely why you can't yet see it, assuming it has rolled out to everyone. Such options usually aren't available through in-app purchases. If that's indeed the case, you would need to cancel your subscription through Apple, wait for your account to downgrade back to Basic (at the end of your billing period) and then re-upgrade through the Dropbox website. You should then see the option available, again assuming that it has already rolled out to everyone. I don't know that part for certain.
","body@stringLength":"1207","rawBody":"
wrote: \n
1) In my panel - as of today 17 August 2022 - I still do not see the possibility of subscribing to the additional space: will the option be activated in the future?
\n
\n
If it hasn't yet been rolled out to everyone, it likely will in the future.
\n
\n
2) I am paying for my plan through Apple: does this make it impossible to subscribe to the additional space?
\n
That's likely why you can't yet see it, assuming it has rolled out to everyone. Such options usually aren't available through in-app purchases. If that's indeed the case, you would need to cancel your subscription through Apple, wait for your account to downgrade back to Basic (at the end of your billing period) and then re-upgrade through the Dropbox website. You should then see the option available, again assuming that it has already rolled out to everyone. I don't know that part for certain.
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mdlthomson wrote: Adding extra space to a professional account without upgrading to business
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Go to your Plan page and look for a section titled Available add-ons. Do you see something that looks like this?
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It may not be available to all accounts yet, as Dropbox tends to roll these things out gradually over time.
wrote: Adding extra space to a professional account without upgrading to business
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Go to your Plan page and look for a section titled Available add-ons. Do you see something that looks like this?
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It may not be available to all accounts yet, as Dropbox tends to roll these things out gradually over time.
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Two questions on the matter ... 1) In my panel - as of today 17 August 2022 - I still do not see the possibility of subscribing to the additional space: will the option be activated in the future? 2) I am paying for my plan through Apple: does this make it impossible to subscribe to the additional space? Thanks in advance for the answers!
","body@stringLength":"362","rawBody":"
Two questions on the matter ... 1) In my panel - as of today 17 August 2022 - I still do not see the possibility of subscribing to the additional space: will the option be activated in the future? 2) I am paying for my plan through Apple: does this make it impossible to subscribe to the additional space? Thanks in advance for the answers!
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Super User II
