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Forum Discussion
Why do I need a license to edit Word and Excel files now?
So this just happened today. I can't create new Word or Excel files, nor can I edit existing ones. There is now a paywall that says I need a commercial Office 365 version.
Um what?
Working for an...
I am new DB user, I was invited to use my company's business DB account. We all use a spreadsheet file to track inventories. We all work from home on our PC's. Many of us have access & the ability to edit this spreadsheet. The spreadsheet will then save our edits. I was using it everyday just fine, but a few days ago I got a message when I tried opening the spreadsheet, the message stated I had to purchase Microsoft Office 360 to open the file and would not allow me to proceed. What changed? I tried deleting cache, rebooting, using a different browser to no avail. The other associates on our team are NOT having this issue. Up until now I would access the file and it would open via Excel without any issues. Please help. I use this spreadsheet daily to perform my responsibilities. Thanks.
Same issue as the previous message. Other people on my team are not having an issue------ "I am new DB user, I was invited to use my company's business DB account. We all use a spreadsheet file to track inventories. We all work from home on our PC's. Many of us have access & the ability to edit this spreadsheet. The spreadsheet will then save our edits. I was using it everyday just fine, but a few days ago I got a message when I tried opening the spreadsheet, the message stated I had to purchase Microsoft Office 360 to open the file and would not allow me to proceed. What changed? I tried deleting cache, rebooting, using a different browser to no avail. The other associates on our team are NOT having this issue. Up until now I would access the file and it would open via Excel without any issues. Please help. I use this spreadsheet daily to perform my responsibilities. Thanks."
- Lusil
Dropbox Staff
Hey peeps, thanks for reaching out - I'd be more than happy to help.
taz3, I've sent you a ticket to the email address associated with your Community profile to look into this matter together.
KF6, I've replied to your support request, so when you have a chance, please check your inbox for my latest message.
I look forward to hearing back from you!
