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Forum Discussion
Why do I need a license to edit Word and Excel files now?
So this just happened today. I can't create new Word or Excel files, nor can I edit existing ones. There is now a paywall that says I need a commercial Office 365 version.
Um what?
Working for an...
Hello,
For the past few months I've been able to open files online. Now it's asking me to sign-in to my Office 365, which I've also had and been using. However, when I enter the email address, that I have confirmed is correct and reset the password that I've checked and works, I'm getting a prompt that the username is incorrect. The prompt to sign-in appeared from one day to another and still doesn't seem to work.
Also, I've tried to open the files in different web browsers and I'm either getting a prompt to log-in to Office 365 (which isn't working) or it's just a clear screen that won't change regardless of how many times I refresh or relaunch the file.
What am I missing?
Thank you in advance for the help :-)
- Daphne
Dropbox Staff
Hey there EllKay,
Just as a side note, I've merged your post here as it pertains to the same issue.
I've reached out to your email address associated with your Community profile so that we can look into this a bit further. Please just check your inbox when you have a moment and we'll go from there.
Thanks!
Hi Dafne - I've replied to the email you sent me but I still haven't gotten a response
