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Forum Discussion

Mon0600's avatar
Mon0600
Explorer | Level 4
2 years ago

Why can't I edit a file using Google Workspace?

Hi. I'm a bit confused since I can't edit a document in our Dropbox  Team Business Account using Google Docs, or Sheets even if my Google account is active and signed in. I don't know if I am experie...
dropbox business
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Mon0600's avatar
Mon0600
Explorer | Level 4

Hello, Megan!

 

Every time I open a file this one appears "Sign in with Google Workspace to edit business files" to which I never encountered this kind of issue since I use DropBox last November 2022. If paid Google Workspace is required then how about Microsoft Online can I edit a file in real time?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Mon0600, are you definitely signed into a Google account with the same email as your Dropbox email?

 

Can you send me a screenshot of the error message you're receiving, please? 

  • Jill999's avatar
    Jill999
    Explorer | Level 4
    2 years ago

    I am also experiencing this issue.  I cleared my cookies and cache.  I checked any chrome extensions.  I am signed in using my google account.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Jill999, we're currently experiencing issues when editing Google Docs. Our teams are investigating this matter in more detail in order to resolve it.

      • Jill999's avatar
        Jill999
        Explorer | Level 4
        2 years ago

        This is still an issue.  Any word on when it will be fixed?  I tried everything that I read from these forums.

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