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Forum Discussion
Where do I see the login prompt on Dropbox Passwords?
I'm trying to login to my Dropbox Passwords –
Dropbox Passwords and I'm getting this message when trying:
Check “Chrome Mac OS” for a notification
Let’s make sure it’s you and sync any...
Jay
Dropbox Staff
Dropbox StaffHi GabrielT, thanks for messaging the Community!
When you sign into the Dropbox Passwords app, you'll get notifications on any other connected devices in order to login on that current machine.
From the description, this would be a Chrome browser running on a Mac device you've signed into. Could you check the device and see if the notification has popped up?
Keep me updated with any progress!
I'm not on the DB app but on the browser – no notifications of any sort have popped up?
- Nancy
Hey GabrielT! Just to clarify, did you open the Dropbox Passwords extension on the device you first set it up on, and there’s no prompt to verify your new device there?
What about the recovery words Dropbox sent you, when setting up Passwords? Do you happen to have them, by any chance?
Yes – I set it up the extension in Chrome browser on my computer. In the apps menu of my personal account it says it's is connected.
I've received no recovery words?
- Megan
Hi GabrielT, upon setting up your Passwords, you should have been asked to keep a note of your recovery words.
Can you please clarify if you have access to a device that you previously connected to your Dropbox (Passwords) account or not?
Also, could you maybe clear your browser's cache or try another browser and let us know how it goes?
If the issue persists, please send us a screenshot so that we can have a visual too.
