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Barnsey's avatar
Barnsey
New member | Level 2
11 months ago

Unable to open Excel files on Android Dropbox mobile app - Office login loop

Hi, I have a free dropbox account and have used it for years to store a few basic excel spreadsheets that I use daily. I have a paid Microsoft 365 account that I use on my android phone and lenovo la...
Android
Microsoft Office
Mobile
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 months ago

And do you have both of your accounts connected to the Microsoft app you're using at the moment on your Android device Dbell654?

Dbell654's avatar
Dbell654
New member | Level 1
4 months ago

Again, all of this was previously mentioned.  Yes.  Worked perfectly on my other device.  No longer working on new device when I migrated over.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Dbell654, can you follow the steps below and let me know if they help at all?

    1. Navigate to the Excel app on your mobile device.
    2. Tap account icon in top left corner.
    3. Tap 'Storage Accounts'.
    4. Tap 'Edit'.
    5. Remove desired accounts to ensure only 1 Dropbox account is connected.
    6. Retry opening an MS Excel file from the Dropbox app.
  • Dbell654's avatar
    Dbell654
    New member | Level 1
    4 months ago

    Have you thoroughly reviewed all the previous chats and threads here? These steps are not at all relevant. I cannot connect Dropbox. That's the whole problem. There are ZERO accounts connected. 

     

     

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I have a paid Microsoft 365 account that I use on my android phone and lenovo la...","body@stringLength":"926","rawBody":"

Hi, I have a free dropbox account and have used it for years to store a few basic excel spreadsheets that I use daily. I have a paid Microsoft 365 account that I use on my android phone and lenovo laptop. For some reason the last few days, I am unable to open my dropbox excel spreadsheets on my phone. When I try to open the spreadsheet I get a log in page saying \"Log in or sign up to Dropbox to link with Microsoft Office Integration\". I log in using my dropbox user and pw and it just sends me to my onedrive. I have tried deleting the dropbox and 365 apps on my phone and re installing and logging in. I have tried to open the dropbox files by going into excel first and then trying to open the dropbox spreadsheet. Just always sends me to the log in page.
It all works fine on my laptop, and after saving, my dropbox android app shows the newly updated spreadsheet. Dont know what has happened. Please help.

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Again, all of this was previously mentioned.  Yes.  Worked perfectly on my other device.  No longer working on new device when I migrated over.

","body@stringLength":"165","rawBody":"

Again, all of this was previously mentioned.  Yes.  Worked perfectly on my other device.  No longer working on new device when I migrated over.

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And do you have both of your accounts connected to the Microsoft app you're using at the moment on your Android device Dbell654?

","body@stringLength":"431","rawBody":"

And do you have both of your accounts connected to the Microsoft app you're using at the moment on your Android device ?

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Unable to open Excel files on Android Dropbox mobile app - Office login loop","moderationData":{"__ref":"ModerationData:moderation_data:814192"},"body":"

Dbell654, can you follow the steps below and let me know if they help at all?

\n
    \n
  1. Navigate to the Excel app on your mobile device.
    2. \n
  2. Tap account icon in top left corner.
    3. \n
  3. Tap 'Storage Accounts'.
    4. \n
  4. Tap 'Edit'.
    5. \n
  5. Remove desired accounts to ensure only 1 Dropbox account is connected.
    6. \n
  6. Retry opening an MS Excel file from the Dropbox app.
    7. \n
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Have you thoroughly reviewed all the previous chats and threads here? These steps are not at all relevant. I cannot connect Dropbox. That's the whole problem. There are ZERO accounts connected. 

 

 

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