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Barnsey's avatar
Barnsey
New member | Level 2
7 months ago

Unable to open Excel files on Android Dropbox mobile app - Office login loop

Hi, I have a free dropbox account and have used it for years to store a few basic excel spreadsheets that I use daily. I have a paid Microsoft 365 account that I use on my android phone and lenovo la...
Android
Microsoft Office
Mobile
ashleeysf's avatar
ashleeysf
New member | Level 2
2 months ago

Hi dropbox, 

so what is the solution to this issue?  here is the screenshot after clicking open with excel.

i tried resetting the microsoft 365 app, cleared the cache and removed all other linked devices but none of them worked. 

 

  • rual's avatar
    rual
    New member | Level 1
    2 months ago

    Hi Dropbox support, I have cleared the cache, uninstalled the app but still have the same issue. Is there a solution to this proble?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hey rual, let's jump right into this! 

      Would you mind clarifying your OS, along with the version of the Dropbox app that you're using on your end? 

      When did this start happening, and is the behavior the same one as the OP mentioned?

      Let me know more, and we'll take it from there!

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