You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Scott B.26
2 years agoHelpful | Level 6
Third party app not correctly linking to file structure
We are using Bluebeam Revu for iPad which connects with Dropbox. It used to work just fine, but a few years ago Dropbox stopped showing the full file structure within the Bluebeam Revu for iPad app. ...
- 2 years ago
Bluebeam finally figured out the issue. Their API for the app isn't able to handle the size of the Dropbox that we have. They're going to eventually gix that, but it could be some time before they can.
So, we know what the issue is now, and there currently is fix, but one is in the works.
Thanks everyone for your attempts to help me out!
Jay
Dropbox Staff
Is it possible to attach an image of what the Bluebeam app shows, and what is visible in the Dropbox folder on the same level, while hiding any personal names or info?
Scott B.26
2 years agoHelpful | Level 6
Bluebeam finally figured out the issue. Their API for the app isn't able to handle the size of the Dropbox that we have. They're going to eventually gix that, but it could be some time before they can.
So, we know what the issue is now, and there currently is fix, but one is in the works.
Thanks everyone for your attempts to help me out!
- Jay2 years agoDropbox Staff
Thanks for the update, I'm glad to hear they were able to locate the issue. This should help other users who are experiencing similar issues!
- Djwpe9 months agoNew member | Level 2
Did they ever come up with a fix for this? I’ve been having the same problem for quite some time.
- Scott B.269 months agoHelpful | Level 6
No, not yet. Bluebeam had told me they would add it to their list of things to look into, but said it wasn't going to be a high priority so would probably be a long while before they got their API adjusted to where it could handle Dropbox with a large number of files/folders.
About Integrations
Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!