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dstaines's avatar
dstaines
Explorer | Level 4
7 months ago

Team folders in Power Automate have stopped working after 20/04/2024 upgrade

Since the upgrade to Dropbox on the 20/04/2024 we have encountered a number of issues with apps and programs that utilise Dropbox. Rather than confusing the issue, the first of these relates to Microsoft power automate. The team Dropbox folders that are shared with me and monitored by this program have now disappeared. The only Dropbox folders I can see our my specific folders, and not those that I have access to as part of a team. In my DBL Dropbox desktop folder I have my profile folder and then I have access to all the team folders that I am part of. I can access these on my desktop and online without an issue. The problem I have is that if I am trying to access these team folders through any other software, they are not visible following the upgrade on 20 April? This is causing major issues and I assume that there is a setting that needs to be changed for me and my colleagues?

 

Any thoughts would be appreciated.

dropbox business
Team Folders
Third Party Integrations
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hi dstaines, and welcome to our forum!

     

    First off, can you clarify what type of Dropbox upgrade you had on the 04/20? Did you upgrade your Dropbox account to Business perhaps or did you have another type of update? If the latter, and you’ve received an email about it, can you attach a screenshot of it here? 

     

    Other than that, I’d like two more screenshots; one of what you see in your local Dropbox folder (feel free to mask any filenames with sensitive info), and one more of what you see when opening the third-party app(s). 

     

    Ping me when you’re ready.

    • dstaines's avatar
      dstaines
      Explorer | Level 4
      7 months ago

      Hi Nancy,

       

      Sorry, I probably used the wrong term with upgrade. There was a Dropbox update rolled out that weekend, which made some significant changes. This was automatic and not an 'Upgrade'. Since then, we have come across more and more issues like this. I have attached a screenshot from my desktop which shows my personal folder and the team folders have been highlighted in yellow. When I try to create a flow in power automate, it automatically shows the folders in my personal folder and not the team folders?

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        Thanks for updating me here, dstaines! 

         

        In your second screenshot, I see a filepath Dropbox > Dropbox, and the first one seems to be a hyperlink. If you click on it, are you able to select your team folders perhaps?

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