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Forum Discussion

dstaines's avatar
dstaines
Explorer | Level 4
7 months ago

Team folders in Power Automate have stopped working after 20/04/2024 upgrade

Since the upgrade to Dropbox on the 20/04/2024 we have encountered a number of issues with apps and programs that utilise Dropbox. Rather than confusing the issue, the first of these relates to Micro...
dropbox business
Team Folders
Third Party Integrations
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi dstaines, and welcome to our forum!

 

First off, can you clarify what type of Dropbox upgrade you had on the 04/20? Did you upgrade your Dropbox account to Business perhaps or did you have another type of update? If the latter, and you’ve received an email about it, can you attach a screenshot of it here? 

 

Other than that, I’d like two more screenshots; one of what you see in your local Dropbox folder (feel free to mask any filenames with sensitive info), and one more of what you see when opening the third-party app(s). 

 

Ping me when you’re ready.

dstaines's avatar
dstaines
Explorer | Level 4
7 months ago

Hi Nancy,

 

Sorry, I probably used the wrong term with upgrade. There was a Dropbox update rolled out that weekend, which made some significant changes. This was automatic and not an 'Upgrade'. Since then, we have come across more and more issues like this. I have attached a screenshot from my desktop which shows my personal folder and the team folders have been highlighted in yellow. When I try to create a flow in power automate, it automatically shows the folders in my personal folder and not the team folders?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Thanks for updating me here, dstaines! 

     

    In your second screenshot, I see a filepath Dropbox > Dropbox, and the first one seems to be a hyperlink. If you click on it, are you able to select your team folders perhaps?

    • dstaines's avatar
      dstaines
      Explorer | Level 4
      7 months ago

      Unfortunately not, the first Dropbox just goes into the second Dropbox showing my personal folders only

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        Hmm, I see. In this case, can you check your Dropbox email address and let me know if you received any email about this Dropbox update there? 

         

        If yes, I’d like you to send me a screenshot of it as well (while masking your email address), so that I can double check what else we can do.

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