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Forum Discussion

Smoo's avatar
Smoo
Helpful | Level 6
3 years ago

SharePoint Online migration Dropbox error

I have my Dropbox administrator account connected in my SharePoint admin center and I am unable to scan my files. Upon trying to disconnect my connection, I was led to a broken link (https://www.drop...
dropbox business
Microsoft
Microsoft Office
Third Party Integrations
  • Smoo's avatar
    Smoo
    2 years ago

    This issue was actually resolved by Microsoft, they escalated internally and they managed to remove my tenant's connection and I was able to reconnect. Not sure if Dropbox is able to do the same, but please reach out to your Microsoft support and good luck on this!

    Yours sincerely,
    SMOO

Smoo's avatar
Smoo
Helpful | Level 6

Hi Megan, please see my reply below, thank you!

Ticket ID: 9722953: TEAMS: Unable to remove connected account from SharePoint
Broken link: https://www.dropbox.com/team/admin/settings/team_apps
Method: Access SharePoint Online Admin Center, under "Migration", we can select 'Dropbox' under 'Get Started'. Next, we can link the Dropbox account to our SharePoint admin center. I have previously linked my Dropbox for Business account 1 year ago and completed the migration exercise, but I need to migrate another team's folders.

Issues I am having with:
1 - being able to scan the new team's documents

2 - being able to disconnect and reconnect, as I believe the connection might be 'old'

Hope this helps, thank you!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi Smoo, this ticket ID is a few years old are you sure this is the correct ticket number? 

 

Just for clarification, is the team a different Dropbox Business team entirely, or via Sharepoint?

  • Smoo's avatar
    Smoo
    Helpful | Level 6
    3 years ago

    Hi Jay, yes, I can confirm that it is the correct ticket ID. I am working with the engineer 'Edwin': 

    Ticket 19722953: TEAMS: Unable to remove connected account from SharePoint

     

    I can also confirm that it is 'Dropbox business', because when my user added me, I received the email and I have been made an administrator:
    <Name of user> invited you to Dropbox Business

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi Smoo, gotcha! 

       

      I was able to locate your ticket number in our system, and I can see that you're waiting for a response from one of our agents. 

       

      If you have any more additional info, feel free to let the Support agent know, and keep us updated here too.

       

      Thank you!

      • Smoo's avatar
        Smoo
        Helpful | Level 6
        2 years ago

        Hi Megan,


        I will work with Edwin then, thanks.

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