We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
Unable to attach files via Gmail using phone
Hi, how come all of a sudden I am unable to upload files via Gmail using my phone. In the past is a breeze to upload..
- Hi,
My issue has been solved. I done the uninstall and reinstall also no use. Anyway problem solved by a solution given by a member from another chat group
Jay
Dropbox Staff
Dropbox StaffHi DAVEN L., could you try this method to attach the file into an email in the Gmail app?
I tried using the hamburger menu is actually my usual way of attaching files using phone in the past, still can't
- Jay
Are you following the steps exactly in order to attach a file from Dropbox?
What device and OS are you using currently?
- Yes, steps are stil the same. ANDROID PHONE
- Megan
When you say Android, can you clarify the exact version of your Android DAVEN L.?
Have you also tried the steps mentioned here?
Also, it would be of great help if you could attach some step-by-step screenshots of what you see on your end. If you have any issues attaching the screenshot, can you try sending it over using a computer, and not your mobile device?
- Am using the lastest version OS of the android phone. Seriously I don understand this qns that u asked
Hi,
[Removed as per Community Guidelines]
- Jay
I had to remove all your images due to your email and phone number being visible.
It looks like the Dropbox interface isn't showing up, and instead the built in Samsung files page for Dropbox appears. I have the exact same phone, and don't get the same behavior.
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the Dropbox app, rebooting the device, and re-installing it to see if this helps?
- Hi,
My issue has been solved. I done the uninstall and reinstall also no use. Anyway problem solved by a solution given by a member from another chat group - Jay
Thanks for the info. To help other users with similar issues, could you let us know how you were able to resolve this?
- Follow the suggestion given by another member
- Previously the solution given by the staff is not clear and not adequate
