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erlend w.'s avatar
erlend w.
Helpful | Level 6
2 years ago

'Can not upload the file' error when attaching from Dropbox to Gmail on Android

When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
Android
Error Messages
G-Suite
Google
Mobile
  • BenDBX's avatar
    BenDBX
    12 months ago

    Hi Everybody,

     

    I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.

     

    As others have stated, to attach files, you will need to select Attach File in Gmail, open the hamburger menu on the left, select Dropbox, then choose the files to be uploaded. 

     

    Regards,

    Ben

Me420's avatar
Me420
Helpful | Level 5

I've been using Dropbox for years and this recently we could not attach a file on a mobile phone using Gmail. This started about a month ago and we went through the troubleshooting steps with Adobe and Google and they were unsuccessful. They're saying it is the Dropbox that is on error for not letting us attach a simple PDF to our mobile email.

gogettervj's avatar
gogettervj
New member | Level 2
2 years ago
On Gmail app, not able to attach files from Dropbox app. Get error message saying not able to attach.

These are my files on Dropbox not shared files with restricted access etc. Facing this issue recently only.

OS and apps are all updated to the latest version. Tried uninstalling and reinstalling Dropbox too. Still doesn't work.

Mobile : Samsung S21 Ultra
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi gogettervj, I've merged you to this post, please could you try the troubleshooting above to see if this issue persists in other apps or different file types?

    • gogettervj's avatar
      gogettervj
      New member | Level 2
      2 years ago

      I usually attach pdf files from gmail. It used to work in the past but not now.

       

      On the other hand, I open a pdf file or select few files from one folder on dropbox, then click share, it works perfectly.

      • Me420's avatar
        Me420
        Helpful | Level 5
        2 years ago
        Yes, we can attach files sharing from Dropbox or other folders. Just not Gmail.

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