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Forum Discussion
Pierre M.
7 years agoHelpful | Level 5
PDF files open as read only on Acrobat Reader (on Android)
I haven't had any problem editing PDF files on my Android tablet until now. I simply opened dropbox, and opened the PDF in Adobe Acrobat from dropbox.
Lately, when I open a PDF in Adobe Acrobat fro...
- 7 years agoHey peeps, sorry to hear about this.In order to have a better look into this matter, I’d recommend continuing this discussion via email. I’ve sent thus an email to the email address associated with your Forum profiles. Please check your inbox for my latest message.Cheers! :grin:
- 7 years ago
I was able to use an app Xodo and it seems to work just fine for me. I will use this for the time being until this bug gets worked out.
Parsons-Joyce
Helpful | Level 5
We have had an IT guy looking at it for nearly 2 days and we just cant solve the problem we have 5 Android tablets not working, we are trying to find an alternative instead of Adobe as it looks like their updates have caused the glitch, surely dropbox and adobe should sort this out between them and not let it affect their paying business customers.
Juliandel
7 years agoHelpful | Level 5
I was able to use an app Xodo and it seems to work just fine for me. I will use this for the time being until this bug gets worked out.
- Lusil7 years agoDropbox StaffHi all!Initially, Juliandel, thanks for letting us know what worked for you, much appreciated!I also just wanted to ask, mattheeussen and Parsons-Joyce 2, have you had a chance to check out what I recommended to try out in my previous post (about ensuring that you have the latest version of the mobile app, signing out and back in again, or even clearing the cache)? Maybe one of these will do the trick?In any case, if that doesn’t work, mattheeussen, I’d recommend contacting our Support team for a more in-depth look at this, due to account-specific info that’s required.Parsons-Joyce, I was able to locate your open request from my end and I’ve sent it to a specialized member of my team to review your case. I’ve replied to your via email with the relevant info on this, so please check your inbox for my latest message.Cheers!
- Parsons-Joyce7 years agoHelpful | Level 5
Hi our IT guy found that Xodo nearly worked for us but we need to be able to sign the edited documents which we couldnt do, Yes we have tried uninstalling/reinstalling updating etc in fact we have tried everything we can think of and it is costing us time and money to try solve this issue - Not impressed.
- hacohen7 years agoNew member | Level 2
Obviously, Dropbox are unable or unwilling to cope with this issue. They try to conceal it from the public by using mail instead of this open forum. They mail you that the problem was solved, but this is not true, and when you try to write back to them, you get a delivery error message. What a shame.
- Parsons-Joyce7 years agoHelpful | Level 5
IF they come back to me with a solution I will post it on here - it is so fustrating I am now trying to see if an iPad has the same problem.
- Pierre M.7 years agoHelpful | Level 5
I'm still stuck too, and I find this email communication odd as well.
To their credit though, it seems the issue is related to Acrobat as well, so I think Adobe at least share the blame.
Xodo seems to work, but I find Acrobat better. Also, it seems that the edits I made in Acrobat are not visible when I load the PDF in Xodo.
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