We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Pierre M.'s avatar
Pierre M.
Helpful | Level 5
7 years ago

PDF files open as read only on Acrobat Reader (on Android)

I haven't had any problem editing PDF files on my Android tablet until now. I simply opened dropbox, and opened the PDF in Adobe Acrobat from dropbox. Lately, when I open a PDF in Adobe Acrobat fro...
Android
Mobile
Preview
Third Party Integrations
  • Lusil's avatar
    Lusil
    7 years ago
    Hey peeps, sorry to hear about this. 
     
    In order to have a better look into this matter, I’d recommend continuing this discussion via email. I’ve sent thus an email to the email address associated with your Forum profiles. Please check your inbox for my latest message. 
     
    Cheers! :grin:
  • Juliandel's avatar
    Juliandel
    7 years ago

    I was able to use an app Xodo and it seems to work just fine for me. I will use this for the time being until this bug gets worked out.

Parsons-Joyce's avatar
Parsons-Joyce
Helpful | Level 5
7 years ago

Have you managed to solve this problem, we use dropbox and adobe for our work tablets, dropbox have come back to us saying it's not a problem their end but something to do with Adobe, this has been happening for at least a month and we have no idea how to solve the issue, so any ideas would be a big help.

  • LuizFNetto's avatar
    LuizFNetto
    Helpful | Level 5
    7 years ago

    We have other options as cloud services, so I will be looking at the competition if this is not solved.

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Hey again, peeps!
       
      I’m jumping in here again to ensure a couple of steps: could you please check if you’re running the latest version of the mobile app and, if necessary, update it? Also, this might be a shot in the dark, but maybe restarting the app by signing out and in again, or even clearing the cache might do the trick? 
       
      Thanks in advance!
      • LuizFNetto's avatar
        LuizFNetto
        Helpful | Level 5
        7 years ago

        Thanks for the feedback Lusil.

        I tryed your suggestions without success. 

        What worked for me is acessing the Dropbox from within the Adobe software, the problem is that it will download the file even if I set it before do be "offline".

        This is a bit annoying, since I can't download several files as 'offline' and access them later.

        I may guess that this is related to the file access permission from adobe software with the location of the files download via dropbox.

        Soon I will try via the app My Files (or any other Explorer like app), locating the *.pdf file of dropbox manually and trying to open it with Adobe.

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!