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Forum Discussion

Scott H.'s avatar
Scott H.
Collaborator | Level 9
6 years ago

"Open in Finder" and "Open in Word" not showing in Safari OSX for Mac

Hey folks, When viewing dropbox files from the Safari browser (Safari v 13.0) I can no longer see the "Show in Finder" or 'Open in Word" / "Open in Adobe Acrobat" options for files.  I also have ...
Desktop
Third Party Integrations
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey eyeforty, thanks for the nudge here. 

 

Do you perhaps see a 'Dropbox' option with a Dropbox icon next to it in these options in Safari? 

 

If so, can you please click on that, to see if that works?

eyeforty's avatar
eyeforty
New member | Level 2
3 years ago

Thanks for the quick reply Hannah. Here's a screenshot of what I'm seeing. Am I missing something?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Thanks for the screenshot, eyeforty!

     

    Hmm, can you confirm that the Dropbox application is running on your computer, and that the website is signed into the same Dropbox account?

     

    If so, can you please clear Safari's cache, to see if that makes a difference?

    • steveohm33's avatar
      steveohm33
      Explorer | Level 4
      12 months ago

      I'm also having this problem - no "Open in finder" option in safari, only chrome. Latest safari, Ventura 13.3.1, enterprise dropbox account. Synced directories in our dropbox folder. Private window, no change.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Hi steveohm33, have you tried checking out this article to see if this helps?

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