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Forum Discussion
gfondelio
7 months agoExplorer | Level 3
Links from Dropbox no longer show a preview on Apple Messages
In the last 24 hours, Dropbox has stopped showing link previews when sending over Messages in iOS. Now, only the Dropbox icon and name shows. Has anyone found a fix for this? Before and After Screens...
- 7 months ago
We identified the issue and shipped a fix. The issue should be resolved within an hour. Thank you again for the reports!
gfondelio
Explorer | Level 3
Hi Nancy, yes, only links from Dropbox, and my colleagues are experiencing the same thing on their end. I'm copying the link to the file for sharing and pasting into Messages. Both the Dropbox app "copy link" and the web browser yield the same results.
Nancy
7 months agoDropbox Staff
Thanks for clarifying! Do these shared links end in raw=1, by any chance? If you click on them on Messages, do they open normally nonetheless or do they throw an error?
- avidstraaf7 months agoExplorer | Level 4
Hi yes this is a big problem when sending and receiving files! Impossible to keep track on whats what and to get an overlook. How do we fix this.
- Nancy7 months agoDropbox Staff
avidstraaf, are you also using iOS Messages or is this happening on another app?
Is this happening with all shared links, or specific ones that end in "raw=1”?
- gfondelio7 months agoExplorer | Level 3This is a problem with all links. Now happening with folders too and making it impossible to keep track of what's what.
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