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Forum Discussion
Integration with iOs Files app dropping out
I am running an iPad Pro (3rd generation) with iOs 15.1, but I had the same problem with previous versions of iOs as well. I have two issues.
First, I have tried a number of times to add Dropbo...
I'm also experiencing this issue in Dropbox 304.2 on my iPhone 14 running iOS 16.
Restarting my iPhone restores Dropbox integration for a while.
If any Dropboxers read this post, please reach out to me via e-mail. Thanks.
Hannah
Dropbox Staff
Dropbox StaffHey Toa_Of_Justice, before we reach out to you, can you let us know if you've tried any troubleshooting steps other than restarting your device?
Have you cleared the Dropbox app cache from the app's settings?
Have you also tried uninstalling the app, restarting the device and reinstalling it?
Just keep in mind that if you uninstall it and you have more than 3 devices connected to your account, you won't be able to sign back in after you reinstall.
Let me know how it goes and we'll take it from there.
For those of you on this thread, I would not waste my time here. I spent months trying to resolve this with no results. I have tried every trouble shooting device in the book (there's and mine). Requests from them to communicate via email that went no where. I'm an IT professional with over 30 years experience in the industry and know what I'm doing. There final resolution always seems to be it's the device providers problem, which is crazy since it's the device providers OS. Who blames the operating system? There is a definite problem in their app that they just don't want to address it.
Hannah - sorry if this seems rude, but I've reached the end of my rope.
Kindest regards,
Miss Paulette
Integration dropped out again for me. This time, instead of restarting my iPhone, I just didn't use integration for about 1-2 hours. Integration started working again after that time had elapsed. By the way, my Dropbox app is now up to version 306.2.2.
Having the same issues as all here.
Ongoing issue with sporadic connectivity to dropbox via the files app in iOS both on iPhone and iPad. Both are up to date with system updates. Have also updated the Dropbox app on both devices.
In summary:
Accessing dropbox files via the dropbox app works
If trying to access dropbox via the files app, the app does not connect to dropbox but is able to connect to iCloud and device storage
Connectivity to dropbox drops in and out. I use it daily and have this issue daily
Troubleshooting
Have followed all the advice posted without improvement (changing networks between WiFi and mobile networks), restarting devices, re-installing apps, etc. etc. etc.
The problem appears to be between iOS communication (Files app) and connectivity to Dropbox because if accessing dropbox via the dropbox app, it seems to work.
For what it is worth, I tend to go to Dropbox settings in the iPad settings panel, turn background app refresh on and off, and do the same for tracking. This seems to reconnect things.
I did notice that a disconnect might result in loosing work when I annotate pdfs, so it was about time this issue got resolved.
