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Forum Discussion
Integration with iOs Files app dropping out
I am running an iPad Pro (3rd generation) with iOs 15.1, but I had the same problem with previous versions of iOs as well. I have two issues.
First, I have tried a number of times to add Dropbo...
Walter
Dropbox Staff
Dropbox StaffHey bsullens, sorry to hear you're having issues with our integration with
the Files app for iOS/iPadOS devices.
Could you please let us know some additional information about the issue at hand?
For example, what is your device's OS and the version of our mobile app used on the affected devices?
Does this happen when you're on cellular data, wifi or both?
Any additional information is more than welcome.
Could you please let us know some additional information about the issue at hand?
For example, what is your device's OS and the version of our mobile app used on the affected devices?
Does this happen when you're on cellular data, wifi or both?
Any additional information is more than welcome.
I'm using my iPad when this occurs. I honestly have not tried it on my iPhone because the reason I am opening these files in the Files app is for markup with the pencil. My iOS version on the iPad is 15.2.1. This iPad does not have cellular capability, so it happens when I am connected to Wifi. I can force a fix by turning off Wifi for about 3-4 minutes, but I have no way of knowing if that is any faster than just waiting for it to fix itself in about that same amount of time. It interrupts my workflow and worst of all my rhythm when grading. Keeping that momentum going is critical for me to get it all done in the limited time we have to turn around grades and provide equitable feedback to each student. As a workaround, when the drop outs occur multiple times during a single grading session, I have moved all my files to a secondary cloud drive in a temporary folder. I finish my grading run from that cloud service without any interruption by lost connections, and then I move the files back into Dropbox to maintain a consistent location for all my student submissions. I do not like having my files in multiple places, even for a short period of time. The risk of forgetting where a set of files is located or ending up with multiple versions on different cloud services in different stages of completion is too great. I started with Dropbox before I added any other cloud storage services to my mix. The vast majority of my prep and grading records are there. It would be a huge project to completely switch all those files over to a different cloud service just because the connection keeps dropping out on the device I use to do my grading markup. I sincerely hope someone can help. If you need additional info, please let me know.
Barry
By the way, the problem has already occurred three times during the last 30 minutes of this current grading run. Quite frustrating and detrimental to my ability to get my work done in a reasonable amount of time.
EDIT: Side note, it just happened again, so I went to the Settings app to turn off Wifi for a few minutes. Before doing so, I nosed around the General tab and noticed I had an update pending. I doubt it will have much effect, but I wanted to let you know that by the time you read this post, I will be running 15.3.1.
- Walter
Thanks for the additional details bsullens
As a last thing to try, could you restart your iPad, clear the app's cache and then disable Dropbox as a location within the Files app and re-enabling it anew?
If the issue persists, I'll send you an email to investigate further.- I am having the exact same problem on my iPhone 11 iOS ver 15.4.1 and have been having it for about a year. I have uninstalled and reinstalled countless times, rebooted often, cleared my cashe often. I’m very frustrated. Please help.
