We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

twobeatkick's avatar
twobeatkick
Helpful | Level 5
9 months ago

Importing files from Dropbox doesn't work when using FCPX.

Any users out there using FCPX noticed they cannot import media into FCPX from Dropbox any more?  Files do not show up.
Third Party Integrations
  • twobeatkick's avatar
    twobeatkick
    9 months ago

    Okay I have solved this with Apple support.  Something has changed with DropBox so the Dropbox you see in the home folder is an alias/shortcut., it is not the actual folder.  The "real" folder is stored in Home-Library-CloudStorage.  Right click on the Dropbox folder there and you can "Favorite" and then the actual older shows up in the Import window.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey there, twobeatkick, welcome to our Community! 

 

As a first step, can you clarify the version of the Dropbox app you're using on your device?

 

I'm asking, cause I'd like to know if this is related to the behavior you mentioned or not. Do you use macOS for File Provider? 

 

If you also happen to have a screenshot of the import screen, that'd be amazing.

 

Thanks a bunch! 

twobeatkick's avatar
twobeatkick
Helpful | Level 5
9 months ago

Okay I have solved this with Apple support.  Something has changed with DropBox so the Dropbox you see in the home folder is an alias/shortcut., it is not the actual folder.  The "real" folder is stored in Home-Library-CloudStorage.  Right click on the Dropbox folder there and you can "Favorite" and then the actual older shows up in the Import window.

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!