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Forum Discussion

ken l.19's avatar
ken l.19
Helpful | Level 6

I get the same error message. I have re-installed the extension and it still refuses to connect.  Will not work in Edge or Chrome.  I am on windows 7 pro

 

Anyone with a solution??

 

thanks

Smokey Bluntson's avatar
Smokey Bluntson
Helpful | Level 6
4 years ago

I have the same issue, this is what I did to try to fix it with no success

 

-Reset all of my network settings

-Deleted Chrome 3 times - including local files (and then re-installed)

-Cleared cache and cookies

-Removed and re-added extension

-Had my brother in another state and network freshly add the extension(he had the same problem) 

 

I have 3 support tickets out right now and not a single one has been answered, it has been over 24 hours, this is clearly a chrome extension issue on their end

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hey there ken l.19 & Smokey Bluntson; sorry to jump in here.

    Could you try the steps mentioned in this discussion and let us now if they helped improve matters for you?

    Thanks so much!
     
    • ken l.19's avatar
      ken l.19
      Helpful | Level 6
      4 years ago

      is this the correct list to see if I am getting blocked by our VPN or Antivirus?

      Anyone in particular??

       

      • db.tt
      • dropbox.com
      • dropboxapi.com
      • dropboxbusiness.com
      • dropboxcaptcha.com
      • dropboxforums.com
      • dropboxforum.com
      • dropboxinsiders.com
      • dropboxmail.com
      • dropboxpartners.com
      • dropboxstatic.com
      • dropboxteam.com
      • dropbox.tech
      • dropbox.zendesk.com
      • getdropbox.com
      • cdn.arkoselabs.com
      • dropbox-api.arkoselabs.com
      • dropbox-dns.com
      • www.google.com/recaptcha/
      • apis.google.com/js/
      • www.gstatic.com/recaptcha/
      • paper-attachments.s3.amazonaws.com

      Thank you

      Ken

    • Smokey Bluntson's avatar
      Smokey Bluntson
      Helpful | Level 6
      4 years ago

      I can confirm, from 2 different computers with this same issue, that your suggested fix does not work 

      • Smokey Bluntson's avatar
        Smokey Bluntson
        Helpful | Level 6
        4 years ago

        BUMP 

         

        did anyone have any luck on this? I need updates on this from support

         

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