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Forum Discussion

THL1's avatar
THL1
Explorer | Level 3
7 months ago

I can only send Dropbox Sign reminders once an hour

Hi,   I keep getting an error when trying to send reminders in Dropbox Sign saying I can only send to the recipient once per hour despite the fact I haven't sent them any reminders earlier in the...
Dropbox Sign
FAQ
THL1's avatar
THL1
Explorer | Level 3

Hi Jay,

 

Thank you for your reply. I have a Dropbox Essentials subscription. I only use the Dropbox Sign function so I can send contracts and documents to clients to sign.

 

Kind regards,

Jo

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hey THL1, I hope you don't mind me jumping in here, but can you recreate the issue and send us a screenshot of the error, so we can have a visual?

  • THL1's avatar
    THL1
    Explorer | Level 3
    6 months ago

    Hi Hannah,

     

    Apologies for the slow response. The error had stopped so I was unable to grab a screenshot, until today when it did it again:

    I hadn't sent any reminders out today to any of the names showing in the error.

     

    Please could you let me know if this is something that I'm doing wrong or whether this is a system glitch?

     

    Thanks, Jo

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Hey THL1, thanks for the screenshot! 

       

      I checked in with our team, and it seems that you should be able to send signer reminders once every 24 hours.

       

      Have you tried sending them using a different browser, by any chance? 

      • THL1's avatar
        THL1
        Explorer | Level 3
        6 months ago

        Hi Megan,

         

        Thank you for the suggestion. I tried it again in Microsoft Edge (I usually use Google Chrome) and the same error popped up.

        I even waited an hour and tried again in Edge to see if that would help and it didn't.

         

        Thanks, Jo

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