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ab769585's avatar
ab769585
Explorer | Level 4
7 months ago
Solved

I can no longer use the Dropbox for Outlook integration.

I have installed the dropbox plugin form outlook and initially it was working fabulously. Now when i try to save an attachment to dropbox from outlook it keeps asking me to sign in then get a blank b...
  • Rich's avatar
    Rich
    2 years ago
    TechChallengedLawyer wrote:

    This is very complicated because I also used Dropbox Fax and Dropbox Sign and those are associated with the account that is now with this other firm. I'm not sure what to do.

    If it were me, I'd have them convert my account back to an individual account and then re-join their team account with a different email address.

     

    Can I remove myself from the other firm's account to take back my account?

    You can't remove yourself from their team. The only way to leave the team and keep your account is to have the team admin convert your account back to an individual account. Again, should they just remove you from the team your account would be deleted and they would need to restore it. I reiterate that because we've seen many people lose their account because they didn't know the process.

     

    Ask the team admin to convert your account back to an individual account and provide them with the following link:

     

     

    Once converted, you'll no longer be a member of their team and you'll be able to upgrade your account to your own Business team account. If you still need access to files from the other company, ask them to invite a different email address to join their team.

Sclapham's avatar
Sclapham
New member | Level 2
7 months ago
Copy LinkReport
Same issue here, desktop and mobile. Cannot access Dropbox within outlook. Uninstall, clear cache, updates not on the users side. Please advise.
MattDbx's avatar
MattDbx
Icon for Dropbox Staff rankDropbox Staff
7 months ago
Copy LinkReport

Hi ab769585 and Sclapham,

I'm sorry about the inconvenience this has caused you. Our team identified the root cause of the problem and has implemented a fix. The issue should now be resolved.
Please don’t hesitate to reach out if you experience any further issues.

Kind regards,

Matt

  • ab769585's avatar
    ab769585
    Explorer | Level 4
    7 months ago
    Copy LinkReport

    Yes seems to have rectified it. Thanks for your help

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Now when i try to save an attachment to dropbox from outlook it keeps asking me to sign in then get a blank b...","body@stringLength":"568","rawBody":"

I have installed the dropbox plugin form outlook and initially it was working fabulously. Now when i try to save an attachment to dropbox from outlook it keeps asking me to sign in then get a blank box. I cannot see any addin installed for dropbox or find anyway of doing this. This is very frustrating as it was a fabulous option to have and made the saving of attachments so easy but now it is very frustrating. I have tried re adding the plug in and done a repair on outlook but still does not work. The outlook is part of Office 365. Any suggestions?? 

","kudosSumWeight":0,"postTime":"2024-09-04T12:08:22.717-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:emails","text":"emails","time":"2019-08-29T16:11:30.376-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Microsoft","text":"Microsoft","time":"2022-07-27T23:03:27.124-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Third Party Integrations","text":"Third Party Integrations","time":"2019-05-29T04:29:38.303-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:792849_3"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1871},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:792849":{"__typename":"Conversation","id":"conversation:792849","solved":true,"topic":{"__ref":"ForumTopicMessage:message:792849"},"lastPostingActivityTime":"2024-11-20T17:46:34.744-08:00","lastPostTime":"2024-11-20T17:46:34.744-08:00","unreadReplyCount":13,"isSubscribed":false},"ModerationData:moderation_data:792849":{"__typename":"ModerationData","id":"moderation_data:792849","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:792849_3":{"__typename":"Revision","id":"revision:792849_3","lastEditTime":"2024-09-04T13:28:39.773-07:00"},"AcceptedSolutionMessage:message:793137":{"__typename":"AcceptedSolutionMessage","id":"message:793137","conversation":{"__ref":"Conversation:conversation:792849"},"author":{"__ref":"User:user:1857344"},"revisionNum":1,"uid":793137,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001017"},"parent":{"__ref":"ForumReplyMessage:message:793020"},"subject":"Re: I can no longer use the Dropbox for Outlook integration.","moderationData":{"__ref":"ModerationData:moderation_data:793137"},"body":"

Hi ab769585 and Sclapham,

\n

I'm sorry about the inconvenience this has caused you. Our team identified the root cause of the problem and has implemented a fix. The issue should now be resolved.
Please don’t hesitate to reach out if you experience any further issues.

\n

Kind regards,

\n

Matt

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"228","postTime":"2024-09-06T10:43:24.148-07:00","lastPublishTime":"2024-09-06T10:43:24.148-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":1641},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001017/message:792849/message:793137","readOnly":false,"editFrozen":false,"body@stringLength":"779","rawBody":"

Hi  and ,

\n

I'm sorry about the inconvenience this has caused you. Our team identified the root cause of the problem and has implemented a fix. The issue should now be resolved.
Please don’t hesitate to reach out if you experience any further issues.

\n

Kind regards,

\n

Matt

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Yes seems to have rectified it. Thanks for your help

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Yes seems to have rectified it. Thanks for your help

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